Q. The cake I have in mind is not available on your website?
Can you assist me in designing it?
A. We certainly can! We can design a unique, individual cake of your dreams incorporating your color scheme, idea/s and other design requirements.
You may call or send us an email to discuss or organize details with no obligation.
Q. I like one of your designs. Would it possible to vary the shape and color/s?
A. Absolutely. We can vary the shape or color as you wish. We will work together to create the perfect cake for you.
Q. I would like a custom cake to be designed? Can you provide me with a sketch?
A.: Our master cake artist would be more than happy to provide you with a sketch.
However, as this is part of our Custom Cake Sketch Service, where time is spent on research and designing, a non refundable deposit of $100 would be applicable for a sketch to be produced with up to 2 variations (if required). Once you are happy to proceed with your cake order, this deposit will be deducted from the price of your cake.
Q. Can I make a design appointment?
A. Appointments are available by request, our master designer will be more than happy to assist you in a very accurate and time efficient manner. You may email or bring us photos of any other cakes including your color samples, copy of your invite.. etc.
Please remember that we are well renowned in delivering very accurate results and all of our orders are strictly based on a written Cake Design Agreement.
Q. I am interested in a multi-tiered cake. Can I have a different flavor for each tier?
A. Absolutely. You can have any of our flavors per tier at no additional cost.
Q. Would I need coffee or dessert size portions?
A. If you are planning to serve your cake in conjunction with other desserts, you will need coffee size portions. Otherwise, you will need dessert size portions in order to serve your cake as your main dessert.
The approximate dimensions of a dessert size portion is 2.5 x 5 x 9 cm.
The coffee size portion (finger type) is half of the dessert.
Q. I would like to keep the figurine/s and flowers from my cake.
Which would be the best way to preserve them?
A. The best way to preserve them is to place them in an airtight container with 1-2 anti-moisture crystal packets and keep away from direct sunlight. This method will protect them from dust, condensation and color fading for many years.
Q. I would like to purchase a cake topper seen on one of your cakes. Would this be possible?
A. Unfortunately, all of our cake toppers and decorations are hand sugar-crafted by our master cake artist exclusively for our cakes and are not sold separately.
Q. How long in advance should I order my cake?
A. Normally 4-6 weeks is a typical lead time. This time may vary during busy periods. Short notice orders can usually be accommodated depending on position availability. For your piece of mind we advise to book in early.
Q. Can I pick up my cake?
A. You may pick up your masterfully crafted cake in person or we provide a safe, professional delivery service with extremely competitive delivery fees.
Please consider that specialty cakes are heavy, perishable and according to their design, need extra care while being delivered. They can be easily damaged if not delivered properly.
Q. Which areas do you deliver to?
A. We deliver to the New York City metropolitan area 6 days a week, Tuesday through Sunday.
Q. Do you ship your cakes outside New York?
A. Unfortunately, due to the delicacy of our masterfully crafted cakes, shipping is not available.